Regardless of how many bells and whistles the platform has, if administrators can’t easily navigate the interface, make changes simply, or access the reports they need, your company immediately receives less value from the software. Even more concerning though is driving user adoption for the employees using the tool to book space—if it’s not easy for them to book the space they need, they won’t use the tool. And if your employees aren’t using the tool, the program fails.
Meeting the Needs of Your Two Types of End Users:
The link between user experience and user adoption can’t be overstated. If you can’t drive user adoption, then the goals that originally made you look for the software will remain unmet. Therefore, the tools you select to manage your space and empower employees to reserve the office resources they need must be built with the end user experience in mind. However, most space management, desk booking, and room booking platforms have two primary users, both of which require different things from the software.
Most enterprise space optimization platforms force you to choose between product features and user experience. With SmartSpace Global, you don’t have to choose.
The intuitive user experience of the SSG mobile app makes it easy for employees to safely find the people, resources, and tools they need to be successful in the workplace. And the user experience for the platform administrators is also optimized to ensure user adoption. While features and functionality are a primary factor when evaluating any new software platform, to help ensure rapid adoption—from both user groups—adding user experience to your evaluation is key.
Interested in learning more about how the SmartSpace Global platform can help your company streamline room and desk booking, optimize real estate usage over time, and provide your employees with a more frictionless workplace experience? Contact us and let us know you’d like to talk.