To solve its space reservation and utilization challenges, the company initially used Condeco for desk booking in three of its international offices but was not satisfied with the platform. After deciding to replace Condeco due to performance, usability, and flexibility issues, the company began evaluating other space management platforms.
During that process, six platforms were evaluated. SmartSpace Global (SSG) quickly emerged as the leader in the space. Due in large part to SSG’s intuitive mobile app that enables employees to quickly book desks and meeting rooms, its user-friendly design for platform administrators to manage space and track utilization, and integrations with both sensors and meeting room displays, the company selected SmartSpace Global.
After selecting SSG, the company began implementing its new space management platform in one of its United Kindom offices in 2019—an office with 50+ meeting rooms, 1,000+ desks, and an expected 1,900 people using the space. As this location was its newest office, the company planned to pilot the SSG platform there, then roll the solution out to other locations in its real estate portfolio. The SmartSpace Global platform was officially launched in February 2020—shortly before the pandemic became a primary global concern and offices in the United Kingdom were closed. With its office locations across the globe largely unused as people transitioned to fulltime remote work, the company began redesigning its offices to optimize its spaces for post-pandemic workplace needs. Anticipating that the purpose of the office will shift from the main place work is accomplished to a venue for collaboration, the company began reducing desk space and creating more collaborative spaces.
Prior to COVID-19, this global media and business information company’s office in the UK dedicated 15% of its layout to collaboration space, but in preparation for employees to return, the company now has 45% of that office space dedicated to collaboration. Given the shift in expected office space utilization and the need to better enable social distancing, as well as be able to pull contact tracing reports, the company began exploring solutions for these new challenges, but quickly realized those capabilities were available within the SmartSpace Global platform.